Parker Charlotte

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It may seem obvious at this point, but customer service is one of the most important parts of any eCommerce business. No matter what product or service you sell, customers are much more likely to return in the future if you have excellent customer service.

Many businesses have moved to the online era to sell their products. For good reason; the internet has become much more accessible than before, making it easier for people to get what they want without leaving their homes.

Overall, good customer mobile app development service service can lead to increased sales, more leads, and many other benefits for your business. Today, we're going to give you the top five customer service tools for eCommerce websites so you can stay on top of live chat software trends !

Using tools to improve customer support

Unfortunately, many business owners do not pay attention to improving their business's customer support; these people are primarily focused on sales. While this strategy may have worked years ago, e-commerce websites need more than that.

In fact, even having a free live chat on your site can help potential customers get in touch with someone from the company much faster. Remember, people buy things online for convenience, and if you take that away from them, they may not have much of a reason to talk to your website.

Luckily, there are now many tools that you can use to add chat to your site. For example, a WordPress chat plugin can offer you several options, such as a WhatsApp WordPress plugin or a WordPress Messenger plugin. If you are using WordPress, be sure to integrate cloud hosting for WordPress and also to keep your site secure.

Even if you don't work with WordPress, there are plenty of tools that allow you to set up various free chat widgets, such as the Shopify chat plugin or the WhatsApp plugin for your website.

Now that you know how website chat can help you, here is a list of the top five chat button apps for your website. If you want to optimize your customer service with a chat widget, this is your sign!

1. Cottages
Cottages has been a fan favorite for quite some time now, and for good reason! It is one of the easiest to use websites with chat plugins. Overall, Chaty is a good choice for anyone looking to make their user experience more comfortable.


Review
Generally speaking, Chaty is a chat plugin available on almost all website platforms such as WordPress, Shopify, Ecwid, and more. It is used by business owners to set up action buttons. These action buttons allow any visitor to chat with you or any staff member you decide to assign there.

One of the best features of Chaty is that you can create a chat button or widget for multiple communication apps including WhatsApp, Facebook Messenger, Snapchat, Instagram, Skype and more!


According to the official Chaty product website, you can do all of the following:

Improve your customer support
Get more calls or leads
Direct your potential customers to your physical store location.
Moreover, if you upgrade to a paid plan, you will be able to get many more features such as the ones we are going to mention below.




Peculiarities
When it comes to Chaty, there are a lot of different features to use. The most basic plan gives you support for one website, unlimited communication channels, widget customization, live chat analytics via Google Analytics, and so on.


However, when you upgrade to more advanced plans, you can also get:

More than five sites
Advanced customization of your widgets and channels
Upload your own chat button design
Remove Watermarks "Get Widget"
Show button on specific pages
Show all your channels at once
Prices

Overall, Pricing Chats has one free plan and three paid plans:

Free Plan : $0
Basic : $39
Additional : $89
Agency : $149
It is important to note that each plan is billed annually rather than monthly, and there are discounts for those who purchase the service for more than one year.

Try Chaty for free!
2. HubSpot Service Center
HubSpot is another popular provider of marketing tools around the world. Whether you are a small or large business, there are many things you can start doing today to improve your customer service.


Review
Simply put, HubSpot Service Hub is an all-in-one customer support software tool. The beauty of this software is that the dashboard displays everything you need to track your analytics and make decisions based on that data.

Moreover, you can customize the chat buttons without any hassle, making it a reliable tool even for beginners.

Peculiarities
Some of the best features of the HubSpot Service Hub include:

Incoming commands
Ticket sales automation
Customer data collection
ChatBots
Prices
HubSpot Service Hub has four different plans:

Free Plan : $0
Starter Plan : $50/month.
Professional Plan : $400/month.
Enterprise Plan : $1,200 per month.
There is also a free trial available for those who might be interested.
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